Care & Policies

The practical part

Sizing

Most styles are one-size with an adjustable inner band (approx. 56–58 cm). Each product page notes the fit. If between sizes, size up — natural fibres relax slightly with wear.

Caring for natural fibres

Keep dry; reshape gently by hand. Store stuffed and flat, away from direct heat. Spot-clean with a barely damp cloth. Raffia and seagrass soften beautifully with age — that patina is the point.

Colour note

Our lightest colourways (natural, ivory, oat) can read differently between screens and daylight. Slight tonal variation between pieces is inherent to hand-woven fibre, not a defect.

Shipping

Orders dispatch from our workshop within 2–4 business days. Tracked shipping worldwide; rates and duties shown at checkout.

Returns

Unworn hats in original packaging may be returned within 14 days of delivery. Contact us first and we'll arrange it simply.

Privacy

We collect only what an order needs, never sell data, and use analytics in aggregate. Questions: hello@hatchatstudio.com.